ServiceTitan Review, Pricing & Features

ServiceTitan scores solid marks on ease of use thanks to an easy-to-understand interface and features that simplify things. The reports are customizable, allowing you to choose which metrics to show. That’s important, because different metrics matter more than others to different businesses, and you don’t want a one-size-fits-all solution here. The software also ensures that whoever is taking the call can see what fields need to be filled in, and drop-down menus prevent the need for a lot of manual typing that can drag out appointment scheduling. If you are a smaller service business with a tighter budget, then Jobber and Housecall Pro are fantastic options. Simplify and optimize your web, chat, and call booking processes.

The company’s invested recently in smart dispatching and route optimization tools for customers with multiple technicians, as well as parts procurement and marketing tools such as automation, email and reputation management. ServiceTitan doesn’t offer its own two-sided marketplace to customers today; the closest it has is a partnership with Google, by which the search engine filters up local service businesses, their ratings and how to book. ServiceTitan Phones Pro is a cloud-based phone offering that is fully integrated with ServiceTitan and is built to give you a whole new level of efficiency when taking calls and booking jobs. Spend less time reclassifying abandoned calls and wrapping up job bookings, and more time providing exceptional customer service. ServiceTitan provides all-in-one software for field service businesses like HVAC, plumbing and electrical repair businesses. More than 100,000 contractors use it for reporting, dispatch, scheduling, inventory, customer service, payroll and more.

  1. With ServiceTitan, you can communicate with customers via text which is convenient for both you and your customers.
  2. ServiceTitan’s call booking feature helps your office staff accurately identify your customer’s needs, and quickly book jobs.
  3. The problem with trying to understand the price of field service software is that they typically are customized for each individual company.
  4. Customers can select from available dates and times, and enter their contact information.
  5. With ServiceTitan, you can receive electronic payments from your customers.
  6. Quickly set up pre-built integrations with your existing partners including accounting platforms like QuickBooks and Sage Intacct, parts and equipment vendors, and add-on efficiency boosters.

It also makes things easy on the customer, because they can track the technician directly from their phone. And the mobile version of the app helps technicians in the field have access to important customer information like estimates and notes on previous service calls. ServiceTitan helps you generate revenue by streamlining the job booking process. Customers can book jobs through your website, and the platform helps your office staff respond to booking inquiries by phone. With the mobile app, technicians in the field can access all the info they need to do their job with professionalism and efficiency. Use it for  customer history, estimates, invoices, payments, and forms.

ServiceTitan Product Offerings

Gain valuable insights into company performance along with the solutions you need to execute changes and improvements. ServiceTitan has the solutions commercial and residential contractors need to maximize profits, grow their businesses, and overcome descending triangle pattern any obstacle the day may bring. Empower your team to close more sales and maximize the value of each job. Keep your business on track with powerful reporting and real-time data. Identify areas for improvement and spot risks in time to course correct.

ServiceTitan software is aimed at companies who provide services such as HVAC and plumbing and want a cloud-based platform that can help them handle all aspects of field service management, from scheduling to invoicing to sales. With this exciting show info in mind, let’s also cover a related Internet of Things topic pertaining to cloud-based and mobile SaaS provider for IoT field service businesses, FieldRoutes, a ServiceTitan company. ServiceTitian is the most robust field service management system on the market today. If you’re a large, or fast-growing business that wants to invest in technology to differentiate your business, then we highly recommend ServiceTitan. There’s no other platform with as many features to support your operations and grow your business. Now your calls are automatically connected to each and every job.

ServiceTitan is not only a cloud-based service, but also prioritizes functionality, with its modern, easy-to-use layout. There are some drawbacks, such as a lack of customization options when it comes to timesheets, and there may be too many features if you’re just a small business. It’s also a bit on the pricey side, so if you don’t need all the extra features it may not be right for you. Other than that, there aren’t many other ways to contact the company directly.

Customers can select from available dates and times, and enter their contact information. Information obtained will automatically flow into the database where your office staff can assign the job to a technician. You can’t manage your field service business without the ability to schedule and track jobs. Fortunately, ServiceTitan will turn this complicated chore into a simple, seamless work process. Plus, thanks to color-coordinate maps and comprehensive customer profiles, you’ll know exactly where you technicians are during every job, and when they’ll be able to move on to the next one. This will increase accuracy, saving your business from baring the brunt of mistakes.

ServiceTitan Community

Empower your team at every part of the job cycle, then use gathered data to make quick decisions, coach your teams, and impress homeowners. ” I save about 3 days of labor reclassifying abandoned calls with Phones Pro.” Our per-technician pricing is designed to fit your business and goals, at any size. To get started, click on your profile picture / Community avatar to access your ServiceTitan Community profile, settings, subscriptions, and more.

We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. It has solid invoicing and timesheet tools, with lots of other features to help a growing business get to the next level.

Success Stories

Closing rates, booked jobs, and other key metrics show you the strengths of your team and individual techs. ServiceTitan Mobile also simplifies estimates and offers a simple checkout process for customers. You can also review job histories so you know exactly what was done and when. Forms can also be uploaded into the mobile app, and they can be set to appear at certain points in the job cycle so the right forms are consistently completed at the right time. Against that plucky narrative, however, Mahdassian says there’s a misconception that tradespeople are blue-collar, hardscrabble individuals as a group. “I think the size and criticality of this industry is often lost, even on us,” he says.

Trusted by over 100,000 contractors.

The problem with trying to understand the price of field service software is that they typically are customized for each individual company. Whether you’re a massive corporation looking for improved organization or a small startup in need of some help, these software can cost a lot or a little depending on what you need. Before committing to any software, we recommend that you get a field service software price quote – this way, you can compare bespoke quotes from various providers.

ServiceTitan’s core clients in home maintenance saw an uptick in work during the pandemic, and the need for remote work attracted more software customers, Mahdessian said. ServiceTitan has doubled its key financial metrics in the last two years. Annual subscription revenue rose from $100 million to more than $250 million this year, and its customer base has expanded at a similar clip. In 2019, 2,500 clients with a combined workforce of 50,000 were using ServiceTitan software; this year, that rose to 7,500 clients with 100,000 workers.

When you receive a call, a pop up will appear containing the caller’s name and contact information. Additionally, you can quickly access the customer’s profile containing critical information such as location, notes, forms, and attachments. ServiceTitan’s software can help you get a better handle on your business, improve your marketing and impress your customers. Field service businesses are complicated, and you need software that can keep up with the fast pace of your business. While they have a reputation for being on the expensive end of the scale, this popular field service software actually provides almost zero information on their website or on other review sites in regards to their price.